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Manager, VIP Customer Experience
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Full-time
- Fanaticshas an established database of over100 millionglobal sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes,celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.
- In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more.
- Selective Recruitment & Supervision:Actively participate in the selection process of VIP Customer Service, Payment, and Fraud agents to ensure the recruitment of top-tier talent.
- Support to Payment and Finance Manager:Assist the Payment and Finance Manager, especially in VIP customer transaction-related areas, including large deposits, withdrawals, and AML compliance.
- Training and Development:Collaborate with Learning & Development to enhance training programs, focusing on VIP customer service, payment processing, and fraud detection.
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