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Manager, TCS Operations & Analytics
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Full-time
- is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada.
- Our U.S. retail stores are operated under the brand names of Men’s Wearhouse, Jos. A. Bank, Men’s Wearhouse and Tux, and K&G Fashion.
- The Manager of TCS (Tailored Customer Solutions) Operations and Analytics is responsible for the strategy and direction of the customer service contact center operations systems, as well as the administrative and Workforce Management scheduling support team.
- In this role you will build cross-functional partnerships within the TCS (Tailored Customer Solutions) department as a gatekeeper for all operations systems, reporting and analytics, and other strategic initiatives.
- Bachelor’s Degree preferred, concentrated in Data Science, Computer Science, Information Technology, Economics, Statistics, Information Systems, Applied Math, or Business Administration, (relevant work experience may substitute for education requirement).
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