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Manager, Service Desk
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- Cresco Labs is seeking a Manager of Technology Service Desk to run its internal Service Desk. Reporting to the VP of Business Solutions, this role will have a wide range of responsibilities, such as supporting our nationwide physical locations, maintaining and supporting our ITSM platform, and working with other technology and business teams to rollout and support technologies deployed throughout the enterprise.
- Responsible for managing day-to-day operations of the Service Desk team, overseeing support for Retail, HQ, and Operations facilities.
- Works with other technology departments to onboard 3rd party applications, creating frameworks for support & administration.
- 5 – 7 years of professional experience supporting a company’s service desk needs at a high level, with exposure to a variety of end user needs.
- Minimum 3 years in a management role in a technical customer service capacity, or technology service desk management.
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