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Manager of Resident Retention
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Full-time
- Monitor resident and prospect ratings and reviews on social media platforms (Apartment Ratings, Google, Yelp, etc.)
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartment communities
- Draft and send resident communications as need through email, Microsoft Teams, and memos in Yardi, ensuring all communications adhere to Berkshire branding standards, are grammatically correct and free of typographical and spelling errors
- Develop an understanding of Berkshire THRIVE/ESG initiatives and collaborate with sustainability team to highlight ESG efforts as part of resident retention
- Assist the Property Manager, Assistant Property Manager and/or Leasing Consultants/Directors in preparation of reports, resident communications, market surveys, etc.
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