University of Washington

Works closely with the HP faculty and HSM to coordinate the creation and implementation of policies and procedures addressing division strategic goals.. Ensures compliance with all federal, state and outside regulatory regulations as well as accrediting requirements that impact laboratory operations to include but not limited to CAP, FDA, CMS, DOH, etc.. Build an environment where everyone is empowered to report areas of concern to Management and/or the Department Compliance Officer/Committee.. A regional resource for clinical laboratory services required for innovative patient care, research and educational programs, the Department of Laboratory Medicine & Pathology combines the sophisticated testing and informatics capabilities of fully accredited laboratories with the resources of an academic institution in its delivery of clinical and anatomic pathology services.. UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.

operations

The Department of Laboratory Medicine has an outstanding opportunity for a Manager of Program Operations.
WORK SCHEDULE
Full Time
Day Shift
WHAT WE OFFER
Vacation time and sick time off that accrues monthly, including 12 paid holidays.
Fully subsidized public transit pass (U-PASS) that covers multiple forms of public transportation in the region.
Excellent healthcare, dental, disability, and retirement plan options.
Lots of free fitness, healthy eating, finance, and stress reduction classes offered through the Whole U.
State Employee Tuition Exemption Program covering up to 6 credits of qualifying coursework per quarter at the University of Washington or other participating colleges or universities.
Eligibility for the Public Service Loan Forgiveness Program as a UW employee.
REQUIRED POSITION QUALIFICATIONS
Bachelor's Degree in Science, Business, or other related fields. Experience may substitute for education.
Four years clinical laboratory work experience with demonstrated progressive leadership experience to include lead and supervisor responsibilities that includes but not limited to human resource, payroll, strategic operations development, etc.
PRIMARY JOB RESPONSIBILITIES
Operational/Technical Duties:
Manages operations for the HP pre and post-analytical section, interacting in a professional manner to facilitate the pre and post-analytic phases of laboratory testing.
Ensures that the manual and all procedures are kept up to date and utilized by all staff.
Develop projects aimed at improving operations and responds to administrative directives from the Medical Centers, department, and division.
Develop metrics, analyze and interpret to act upon for process improvements.
Collaborates with the technical Health Services Managers and Clinical Supervisors to ensure that division is responding to Department needs and delivering superior service to internal and external clients.
Develops projects and coordinate with the Laboratory Medicine Information Technology team to ensure timely completion of all initiatives, software and hardware.
Develop, integrates and implements new or revised procedures, protocols and policies into the workplace to ensure quality and high level of standard.
Maintains working knowledge of the Laboratory Information System (LIS)/Sunquest, Customer Relationship Management system (hc1.com), Electronic Medical Record (EPIC, Cerner/ORCA), and Hematolopathology databases (HPDB1/HPDB2, Clinical Trials database, Pathways etc.)
Works closely with the HP faculty and HSM to coordinate the creation and implementation of policies and procedures addressing division strategic goals.
Ensures compliance with all federal, state and outside regulatory regulations as well as accrediting requirements that impact laboratory operations to include but not limited to CAP, FDA, CMS, DOH, etc.
Supervisory / Managerial:
Interview, hire, and orient new leadership staff to maintain qualified 24-hour workforce coverage.
Ensure and hold staff accountable for training, continual education and in-service education for staff.
Evaluate performance and deliver timely performance evaluations; provide fair and immediate feedback regarding job performance for staff.
Counsel and mentor staff to improve performance; recognize superior performance; develop performance improvement action plans; recommend corrective action as necessary.
Hold staff accountable for creating and maintaining a collaborative and blame free environment where accountability is expected and the Service Culture Guidelines are a standard.
Build an environment where everyone is empowered to report areas of concern to Management and/or the Department Compliance Officer/Committee.
Perform corrective actions up to and including termination.
Training/Education:
Training and staff awareness including but not limited to compliance, regulatory, safety, pre and post-analytical processes, the need to follow acceptable laboratory policies, etc.
Follows established policies and procedures at all times.
Ensure staff orient and continually educate and enforce safety standards and maintain a safe environment.
Delegate responsibilities, duties, and tasks to optimize the use of staff time, skills, and expertise while ensuring a high quality pre and post-analytical service.
Maintains sufficient skill with personal computer hardware and software related to the use of spreadsheets, databases, word processing, and presentation programs that are integral to successful job efforts.
Meet regularly with staff to communicate initiatives, expectations, and technical information.
<h3>Fiscal</h3>
Responsible for FTE budgets, supplies, annual budget proposals
Interacts with vendors and outside agencies to review and recommend products for potential use in ongoing and developing programs.
Management and acquisition of laboratory equipment and inventory.
<h3>Special Duties</h3>
Assumes additional duties and responsibilities as assigned by to include but not limited to the Clinical Faculty, Director of Clinical Operations, or other appropriate leaders.
ABOUT US
A regional resource for clinical laboratory services required for innovative patient care, research and educational programs, the Department of Laboratory Medicine & Pathology combines the sophisticated testing and informatics capabilities of fully accredited laboratories with the resources of an academic institution in its delivery of clinical and anatomic pathology services. Recognized for excellence in clinical training, world-class research initiatives, and a commitment to community service, we serve labs and medical facilities both nationally and internationally. To learn more about our team, please click HERE
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.

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