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Manager, Business Consulting
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- The Business Consulting Manager also serves as the Solutions group’s interface to customer operations which includes implementation, production support, development, configuration, quality assurance, product documentation, compliance, and other internal departments.
- The Business Consulting Manager provides guidance and leadership direction throughout the customer lifecycle to ensure a consistent customer experience and to maintain the integrity of the broader MHK platform.
- Remain current with Federal and State regulatory compliance associated with each Solution such as CMS, NCQA, URAC
- 1-3 years Utilization Management/Care Management, Complaints, Appeals, Grievances Management and/or Pharmacy Management experience.
- Previous “Scrum” based product development experience in SaaS environment preferred, including hands-on active participation in production support, implementations, and projects.
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