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Major Incident Management Analyst
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- The Major Incident Management Analyst plays a crucial role in the IT department by focusing on the swift and effective resolution of major incidents that can significantly impact the organization's operations.
- Bachelor's degree in IT, Computer Science, or a related field (or equivalent years of experience).
- Strong knowledge of IT incident management and ITIL (Information Technology Infrastructure Library) best practices.
- Certifications like ITIL, CompTIA A+, or CompTIA Security+ can be advantageous.
- A Major Incident Management Analyst can progress into roles such as Incident Manager, Problem Manager, or IT Service Manager as they gain more experience and expertise in IT service management and incident resolution.
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