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Mainframe Technical Support Engineer
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$59,000 - $87,000 a year
Full-time
- This position is responsible for providing omni-channel support for a product to ensure our customers achieve their desired business outcomes.
- Engineers are expected to deliver a superior customer experience by exhibiting our core principles of empathy, expertise, value, and speed.
- Enable customer self-service success using KCS methodology by reusing, creating, updating and publishing knowledge.
- Leverage experience and research existing knowledge resources to evaluate customer's environment and historical use of Broadcom products to proactively prepare for customer engagements and assess business impact.
- Establish relationships with customers to develop strategic partnerships and to help them achieve their business outcomes.
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