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M / End User Systems & Applications Customer Experience / Training / Knowledgebase Lead
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Full-time
- The position will act as an end user surrogate and provide insights into user community needs and desires, and work provide consultation and recommendations to the program team that may include advances and change management of enterprise architecture, configurations, utilization of best practices for feature adoption, and strategies to support M365 operational KPIs. The candidate will support enterprise governance and work within an ITIL service delivery model.
- Key responsibilities may include change management, development of end user training curriculum and materials, knowledgebase articles, tip sheets, manage enterprise knowledge management system.
- Critical Thinking and Problem Solving - identifies risks and problems, and be able to conduct qualitative and quantitative analysis to generate and evaluate alternatives and to make recommendations.
- Expertise with organizational change management including end user training and create necessary curriculum
- Experience with creating knowledgebase articles and manage knowledge management systems
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