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LTSS Service Coordinator Case Manager - Military Veterans
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- is responsible for conducting service coordination functions for a defined caseload of individuals in the IN PathWays for Aging program.
- How you will make an impact:Responsible for performing face to face program assessments (using various tools with pre-defined questions) for identification, applying motivational interviewing techniques for evaluations, coordination, and management of an individual’s waiver (such as LTSS/IDD), and BH or PH needs.
- Uses tools and pre-defined identification process, identifies members with potential clinical health care needs (including, but not limited to, potential for high-risk complications, addresses gaps in care) and coordinates those member’s cases (serving as the single point of contact) with the clinical healthcare management and interdisciplinary team in order to provide care coordination support.
- May also serve as mentor, subject matter expert or preceptor for new staff, assisting in the formal training of associates, and may be involved in process improvement initiatives.
- Submits utilization/authorization requests to utilization management with documentation supporting and aligning with the individual’s care plan.
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