Palisades Tahoe

Palisades Tahoe is the largest ski resort in the Lake Tahoe region, boasting 6,000 skiable acres across eight peaks.. With an average annual snowfall of 400 inches, Palisades Tahoe frequently operates the longest ski and snowboard season in Lake Tahoe.. 30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more. Develop and maintain a project calendar and coordinate interdepartmentally, with focus on Systems improvements such as Duetto's Forecasting, Floating Rates and Blockbuster functions, Marketing initiatives such as EBOs, implementation of new OTAs like VRBO.. Systems used in this roll include and are not limited to: SMS, Siteminder, HBSI, OTA Extranets, Duetto, EZRMS, Delphi, RTP and Inntopia.

specialist

Year Round

About Palisades Tahoe

Palisades Tahoe is the largest ski resort in the Lake Tahoe region, boasting 6,000 skiable acres across eight peaks. The more than 70-year-old resort celebrates a rich history as the host of the 1960 Winter Olympics, the Spring Skiing Capital, and home mountain to dozens of Olympic and World Cup athletes across multiple snow sports. With an average annual snowfall of 400 inches, Palisades Tahoe frequently operates the longest ski and snowboard season in Lake Tahoe. The European-inspired Village at Palisades Tahoe offers year-round events and over 50 bars, restaurants, and boutiques, many of which are locally owned and operated. Palisades Tahoe is on the Ikon Pass, which offers access to 47 international ski destinations. In 2021 the resort changed its name, trading in a harmful slur for a name that better reflects its values and legacy. Visit the Palisades Tahoe website or call 1.800.403.0206 to learn more. You can also visit us on Instagram, Twitter, Facebook, and Vimeo.

A Great Job and Benefits to Match:

Free skiing + riding privileges to 14 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
401(k) plan with generous company match
Free lift tickets, plus 50% off lift tickets
25%-50% discount at Food & Beverage locations at Palisades Tahoe
30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more
Employee Assistance Program (EAP)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: Provide administrative support to the General Manager and assists multiple departments with various job tasks across the entire Lodging Department.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Applicants must be 18 years of age.

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

Assist with daily tasks associated with Revenue Management, including, but not limited to: Updating nightly rate, room night restrictions, holdbacks for online travel agencies and overbookings in SMS, the hotel property management system, listing new rate for the next 2 calendar years.
Update all external extranets that do not interface directly with HBSI including, but not limited to: Hotel Tonight, Sell It, Inntopia, etc.
Manage and update OTAs with all special promotions as directed by the GM daily.
Track all lodging promotions and report on production and success of each.
Respond to all guest feedback in writing from Trip Advisor/Yelp/Expedia/Guest Surveys and any other platform where guests can write reviews.
Answer phones behind Front Desk and delegate as appropriate
Inspect Owner Units / VIP Guests when requested
Check guests in and out when necessary
Approve Employee and VIP lodging requests
Maintain a friendly and approachable attitude towards guests and staff
Perform other job duties as assigned
Provide customers with top quality customer service in a friendly and positive manner.
Update and improve system implementations/configurations
Create an agenda and lead bi-weekly, interdepartmental Lodging Operations meeting
Attend Weekly RevMax meeting and share strategy recommendations with SLT and other stakeholders
Develop and maintain a project calendar and coordinate interdepartmentally, with focus on Systems improvements such as Duetto's Forecasting, Floating Rates and Blockbuster functions, Marketing initiatives such as EBOs, implementation of new OTAs like VRBO.
Generate new reports to give a greater insight into lodging revenue and operations
Create and implement strategies that lend to the long-term health of the business such as pushes to increase inventory, possible courses of action regarding the capital development project, analysis of ancillary spend patterns related to group lodging
Troubleshoot configuration/connectivity failures and maintain the integrity of our online rates/availability wherever they are found.
Develop and implement a toolbox of revenue strategies and tactics with a focus on meeting budget goals such as oversales, minimum stay restriction changes, EBOs, flash sales, etc. .
Explore new and lapsed lines of revenue generation as they relate to lodging such as paid parking, wholesale and OTA channels, paid services for homeowners and guests.
Builds all FIT (Free-Independent Traveller) rate packages in SMS and Inntopia. Rate configuration, policy uploading in SMS and Inntopia.
Assist in building group rates and inputting group rooming lists as needed
Upgrade and Assign rooms to new reservations. Monitor premier + bookings and upgrade as needed to fill rooms.
Manage, adjust and create owner blocks as needed.

Competencies and Job Requirements:

Required:

Must be able to maintain the highest level of professionalism and work well under stressful situation
Effective communication skills, oral & written
Excellent writing skills including memos, guest correspondences, professional business letters
Strong sense of customer service & safety awareness
Able to understand and follow verbal and written instructions.
Have a neat & clean appearance in compliance with the company grooming standards
Punctual, able to report at scheduled start time
Work well as part of a team.
Computer experience necessary, must be highly proficient with all window applications and Microsoft excel; formatting, formulas, report analysis.
Must be an expert in Excel.
Learns software systems quickly. Systems used in this roll include and are not limited to: SMS, Siteminder, HBSI, OTA Extranets, Duetto, EZRMS, Delphi, RTP and Inntopia.

Education and Experience:

Required:

Bachelor's Degree from a 4 year institution or equivalent work experience
1 year of lodging experience and/or training; or equivalent combination of education and experience

Preferred

Bachelor's Degree in related business field or equivalent work experience
Exposure to SMS, Duetto, Inntopia, and Delphi

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $22.60 - $35.55 per hour

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job: General office equipment

For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.

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