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Loan Service Representative - Titles
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- This position is responsible for assisting in all areas of the Consumer Loan Servicing group.
- Monitor and respond daily to all Synapsis queues sent to the Consumer Loans Servicing Group, which includes CPI, Titles, and loan servicing.
- Communicate with the borrower the Total Loss process and explain any remaining balance is the responsibility of the borrower.
- Deliver documentation and relevant funds to PA tag agency/DMV.
- Responsible for tracking flat fee chargeback and reserve refund criteria as part of Citadel's indirect lending program including notification and follow-up with participating dealerships.
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