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Loan Processor Specialist
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Full-time
- The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
- Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).
- Receive inbound calls and make outbound calls to consumers
- Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers
- Handling routine calls, emails and/or chat responses with Pennymac employees, consumers &/or authorized 3rd parties
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