City of Manitowoc

Manitowoc Public Library is accepting applications for a Library Associate, who will serve as coordinator of our One-to-One Adult Literacy Partners program.. This position oversees operation of our One-to-One Adult Literacy Partners program within the library, which coordinates tutoring for ESL and adult learners.. Provides limited research and genealogy assistance. OUTREACH/PROGRAMMING: Develops and implements programs and services that target specific patron demographics. Acts as a library liaison to civic groups, attends community events and other outreach opportunities as a representative of the library

library associate

Thank you for considering the City of Manitowoc in your career search! It's a great City to live in and to work in! .
The City of Manitowoc is an equal opportunity employer, in compliance with the Americans with Disabilities Act. The City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
The City of Manitowoc ONLY accepts online applications for current openings.
We do not accept paper applications or emailed resumes.


Manitowoc Public Library is accepting applications for a Library Associate, who will serve as coordinator of our One-to-One Adult Literacy Partners program. This position oversees operation of our One-to-One Adult Literacy Partners program within the library, which coordinates tutoring for ESL and adult learners. Responsible for matching tutors and learners, coordinating training opportunities for learners, gathering and reporting program data, and collection development and maintenance of program learning materials. In addition to duties related to our One-to-One program, this position will also support our service desks, providing excellent customer service to library patrons with a range of needs and questions. This position is full time, working 40 hours per week, with occasional evening and weekend hours. It includes a robust benefit package. Please submit a cover letter with job application.


Responsibilities



Provides outstanding customer service to maintain the smooth and orderly operation of library collections and services. Requires a high level of public contact, strong multi-tasking abilities and leadership over projects related to collection development, outreach, programming and specific activities relating to focused areas. To ensure success, the employee will uphold the established core competencies of communication/customer service, professionalism/leadership, productivity/teamwork/attendance, job knowledge and following policies and procedures.


CUSTOMER SERVICE/CLERICAL: Provides direct or indirect assistance to customers
Delivers excellent customer service to patrons in person, over the phone and/or via email; strives for interactions that are accurate, thorough, timely and personalized
Demonstrates a broad knowledge of library collections, services and resources, both in person and online
Capitalizes on opportunities to promote and upsell services to patrons, including, but not limited to programs, online databases and collections
Provides reader’s advisory services
Provides patrons with basic technology assistance, including, but not limited to computer use (hardware and software), printing, mobile devices and other office equipment
Provides limited research and genealogy assistance
Utilizes payment management systems
Mentors employees on best practices and assists with training
May assist supervisors in development of department schedules
Enforces the library’s policies and procedures and works to support safety and security of the library building and grounds
OUTREACH/PROGRAMMING: Develops and implements programs and services that target specific patron demographics
Develops inclusive programs and services from conception to completion, including but not limited to: planning, marketing, technology, implementation and evaluation
Promotes library resources and develops community partners through regular outreach. Acts as a library liaison to civic groups, attends community events and other outreach opportunities as a representative of the library
Creates, maintains and evaluates in-house promotional displays and outreach
Recruits, trains and coordinates volunteer participants in specific area of focus
Specific to Marketing
Develops, implements and evaluates the library’s marketing and public relations efforts with a focus on consistency, library identity, graphic representation and branding
Researches, develops, recommends and submits grant applications on behalf of the library. Coordinates and evaluates all awarded grants.
COLLECTION DEVELOPMENT: Performs and coordinates specialized collection development functions
Develops and maintains flow of material from purchasing to circulating to weeding and running all necessary reports
Assists in developing and monitoring assigned collection development budgets
Develops and maintains a positive and professional relationship with vendors
Develops and manages a comprehensive and diverse collection of print and non-print materials based on assigned area of focus
Specific to Materials:
Assists with copy cataloging using national database and works to maintain accuracy within the Integrated Library System
Oversees and implements Interlibrary Loan procedures with a focus on accuracy and efficiency
Qualifications
EDUCATION & EXPERIENCE:
Bachelor’s degree in related field; or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities
Three to five years of job related experience in a position requiring excellent customer service skills, data management skills and the use of advanced technology in a fast-paced, work intensive environment
Knowledge, Skills, & Abilities
Strong verbal and written communication skills
Ability to represent the library in a responsible, professional and trustworthy manner
Ability to adapt to changes in the work environment
Ability to maintain a calm demeanor under stressful or unsettling circumstances
Ability to follow detailed verbal and written instructions
Ability to work independently with minimum supervision
Ability to work efficiently while paying close attention to detail
Ability to multitask and prioritize
Ability to assess users’ needs and provide assistance
Ability to establish and maintain cooperative and courteous working relationships with staff and the public
Ability to meet the flexible scheduling needs of the library
General mathematics skills
Advanced technology skills, including but not limited to, keyboarding, word processing, troubleshooting and email
Ability to make presentations to varying sized groups of people with a wide range of knowledge and abilities
Ability to plan, coordinate and expedite work projects
Ability to demonstrate accountability, integrity, and maintain a high level of confidentiality
Detailed knowledge specific to current trends, tools, issues, software and skills being implemented in specific area of focus


The City anticipates filling these positions pending Committee approval and funding.
THE CITY OF MANITOWOC PARTICIPATES IN E-VERIFY. FOR INFORMATION ABOUT E-VERIFY, PLEASE VISIT http://www.uscis.gov/e-verify.

The City of Manitowoc is a qualifying Public Service Loan Forgiveness organization.


Non-represented positions are governed by the Library Employee Policy Manual. Employees in non-represented positions are at will employees.

POSITION: This is a non-represented position.

SICK LEAVE: Employees will earn six hours of sick leave per month and can accrue up to 960 hours.

HOLIDAYS: New Year's Day, Spring Holiday (1/2 day), Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve at a pro-rated basis.

FLOATING HOLIDAYS: Full-time employees receive 3 days of floating holidays per year.

VACATION:
1st through 5th year 80 hours
6th through 10th year 120 hours
11th through 20th year 160 hours
After 20 years 200 hours

HEALTH INSURANCE: Medical (with a HSA), Prescription, Dental, and Vision plans. Manty Health and Wellness Clinic. Insurance begins the first day of the next month following 30 days of employment.

LIFE INSURANCE: Offered through the Wisconsin Retirement System. Employee pays first month’s premium, employer pays remaining 11 months. Coverage is equal to employee’s annual salary to next $1,000. Additional coverage available at employee’s expense.

WISCONSIN RETIREMENT SYSTEM: Begins immediately upon employment. Employer pays employer’s share of employee’s salary. The employee contributes the employee’s share of the employee’s salary.

FLEXIBLE BENEFITS PLAN: Allows employee to set aside pre-tax deductions for dependent child care and medical expenses not covered by insurance.

PHYSICAL EXAM, DRUG TEST, AND BACKGROUND CHECK: Required of all newly hired employees, paid for by the City.

RESIDENCY: No residency requirement.

MISCELLANEOUS BENEFITS: Short-term and long-term disability, accident insurance, critical illness insurance plans available; Employee Assistance Program; deferred compensation plans for additional retirement savings; and Edvest-College savings plan.

The benefits listed are the current benefits and are subject to change by the MPL Board of Trustees.

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