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Level 2 IT Support Technician I
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Full-time
- The L2 IT Support Technician I is one of the escalation points for incident resolution and request fulfillment supporting RMRs internal customer base, nationwide.
- Periodically assist with special projects and emergencies, including but not limited to, regularly scheduled evening or early morning maintenance and emergency response at any time (24x7).
- Escalate critical incidents to Service Desk Manager, as needed.
- Provide phone and deskside support for mobile devices (iPhone & iPad).
- Infrequent ability to travel within the U.S. to support remote office networking issues, POTS, Wi-Fi, VoIP, mobile devices, and end user machines as needed by the specific job duties of the employee.
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