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Lead Telecommunications Engineer (Remote)
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Full-time
Remote
- We are currently hiring a Lead Telecommunications Engineer (Remote) to help grow our company and ensure our mission is achieved!
- Providing support for all Genesys PureConnect / Genesys Cloud telephony systems, including Dialer, Decisions, QMS, Interaction subsystems, WEM, Architect, reporting and handler development
- Have a comprehensive telephony background and thorough understanding of SIP, VOIP, & QoS
- Experience integrating Genesys PureCloud with CRM Application (Salesforce & MS Dynamics)
- Experience in implementing capabilities including (but not limited to): Omni-channel – “Queuing, routing, and experience”, Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management, AI/ML, Chatbots, etc.
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