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Lead PBX / Reservationist
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- Job Description summary: The Lead PBX Operator/Reservationist will be the heartbeat of the hotel and is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image.
- Handling calls from guests who want to make a room reservation with the understanding of our rate strategy and reservation policies, be thorough in recording the booking and quick to spot an upsell opportunity.
- Oversees PBX/Reservationists and carries out supervisory responsibilities.
- Handling all incoming calls for the hotel including in house calls and guest requests.
- In addition, the ability to properly code all said reservations as to the rate type, source, travel agent, market, etc.
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