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Lead Guest Services Manager
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- The Lead Guest Service Manager is a team lead resource in the execution of operations in the Rooms Department including - Front Desk Office, Bell Stand, Concierge, and the management of employees in those areas.
- The position is based out of the Lodge Front Office but is cross trained to assist and/or work at all hotel locations and act in place of the Rooms Operations Managers.
- Maintaining all programs required by Colonial Williamsburg Company, The Forbes Standards, the Marriott Autograph Collections Standards, and Crescent Hotels & Resorts is essential to this position.
- Ensuring that all requirements are met throughout the year for the Forbes 5 Star standards and Marriott Autograph Collections Standards.
- Communicate guest satisfaction results in a timely fashion including Medallia, TripAdvisor, and Google feedback.
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