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Lead Front Desk Coordinator
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- PURPOSE AND SCOPE: Leads an assigned Front Desk team responsible for the receipt and processing of calls, facsimiles and emails for patient scheduling and registration into the outpatient access center.
- Embrace intermediate management level responsibilities as directed by Center Manager, Regional Director of Operations, and Director of Support Services as needed.
- Tracks the productivity of the assigned team, working with each Patient Service Coordinator (PSC) to ensure daily goals are achieved and that the PSC's workload is appropriately balanced.
- Responsible for functions as defined for the PSC position and assists in fulfilling those primary responsibilities as needed particularly during high volume intake times and when openings within the teams are present.
- delayed pre-appointment lab work, transportation issues, self-payment discussions, etc
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