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Lead - Customer Service Representative
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- Possess significant computer training to enable him/her to train new supervisors and to correct problems that may result from malfunctioning of the equipment or its improper use.
- Must be in communication with patrons and be able to solve a patron's problem at entry lanes, exit lanes and pre-paid stations.
- Must be able to understand and use the Port Authority Revenue Control System (RCS).
- Conduct field inspections on a regular basis and report deficiencies to the Shift Manager where the Port Authority corrective action is required.
- Submit reports to Shift Manager and/or Assistant General Manager as conditions warrant.
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