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Lead Architect - ITSM - RapidScale
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Full-time
- Having completed our integration of Logicworks into RapidScale we are now embarking on the next phase of growth which includes implementing a ServiceNow platform to integrate with our existing automation platforms, combining ticketing systems and building new workflows to enhance the business.
- The ServiceNow Lead Architect is responsible for defining sound, technical solutions for these key initiatives by leveraging the ServiceNow platform.
- Serve as technical debt ambassador for the ServiceNow portfolio and key contributor to Architecture Community of Practice forum
- Fundamental understanding of the key technologies relevant to ServiceNow integration solutions (SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST)
- Working knowledge of ITIL Processes Change, Release, Incident, Problem management and HRSD
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