Wipro

The Service Delivery Network Manager is responsible for overseeing the delivery of high-quality network services and support to clients.. Experience in multiple flavors of Networking Technology/Devices (CISCO, Juniper, Avaya tec.). Experience in Virtualization and clustering products (network virtualization, data center networking, Telecom Expense Management, SDWAN Concept). Experience in Wireless, Network Load Balancing, Network Security products (IPS/IDS, Fire wall), Band width Optimization technology, SDN concepts, Telecom Expense Management. Relevant certifications such as CCNP, CCIE, or equivalent are highly desirable.

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About Wipro: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. <ul><li>A PROUD HISTORY OF OVER 75 YEARS</li><li>FY22 REVENUE 10.4 BN USD</li><li>WE’RE PRESENT IN 66 COUNTRIES</li><li>OVER 1,400 ACTIVE GLOBAL CLIENTS </li></ul>Role: Service Delivery Netowrk Manager Location: Chicago, IL <ul><li>The Service Delivery Network Manager is responsible for overseeing the delivery of high-quality network services and support to clients. This role ensures that the network infrastructure meets the needs of the business, aligns with best practices, and is maintained to high standards. The manager will lead a team of network engineers and support staff, coordinate with other departments, and manage vendor relationships to ensure seamless network operations and continuous improvement. </li></ul>Role & Responsibilities <ul><li>Oversee the end-to-end delivery of network, datacenter, and telephony services., ensuring they meet established SLAs and client expectations.</li><li>Manage Critical Incident & drive to immediate closures with necessary intervention.</li><li>Develop and implement strategies for efficient and effective network service delivery.</li><li>Monitor network performance and ensure the resolution of incidents and issues promptly.</li><li>Regular analysis of tickets. Derive & Drive SIPs on process, tools & automation</li><li>Review availability, scalability & capacity planning of the project resources</li><li>Build, Lead, Coach and develop technical teams, Get into necessary technical discussions & guide teams</li><li>Review and control the vendor & subcontractor performance</li><li>Perform & Participate in various quality & risk audit as per applicable compliances</li><li>Single point of contact for Network tower for the customer management</li><li>Ensure proper communication and quick resolution as a crisis manager.</li><li>Timely escalation to higher management</li><li>Participate in business meetings with various stake holders.</li><li>Take corrective actions based on the customer satisfaction surveys.</li><li>Drive service improvement programs.</li><li>Ensure adherence to quality / security standards defined for the engagement</li><li>Lead, mentor, and manage a team of network engineers and support staff.</li><li>Conduct regular performance reviews, provide feedback, and facilitate professional development.</li><li>Foster a collaborative and high-performance team culture.</li><li>Infrastructure Management:</li><li>Manage and maintain the company’s network infrastructure, including LAN, WAN, and wireless networks.</li><li>Ensure the network infrastructure is secure, scalable, and up-to-date with the latest technologies and best practices.</li><li>Oversee network upgrades, installations, and maintenance.</li><li>Effort estimation/reviews on need basis for new projects.</li><li>Identify opportunities for process improvements and implement best practices in network service delivery.</li><li>Stay abreast of emerging technologies and industry trends to enhance the network infrastructure.</li><li>Conduct regular audits and assessments to ensure compliance with industry standards and regulations. </li></ul>Technical Skills <ul><li>Experience in multiple flavors of Networking Technology/Devices (CISCO, Juniper, Avaya tec.)</li><li>Experience in Virtualization and clustering products (network virtualization, data center networking, Telecom Expense Management, SDWAN Concept)</li><li>Experience in HA products (network high availability setup and operations, single point of failure analysis)</li><li>Experience in Wireless, Network Load Balancing, Network Security products (IPS/IDS, Fire wall), Band width Optimization technology, SDN concepts, Telecom Expense Management</li><li>Manage projects related to the implementation and upgrade of network, datacenter, and telephony services.</li><li>Coordinate with cross-functional teams to ensure timely and within-budget project delivery.</li><li>Identify and mitigate project risks and issues</li><li>Well versed with latest industry trends in the specific function </li></ul>Process & Tools: <ul><li>Relevant certifications such as CCNP, CCIE, or equivalent are highly desirable.</li><li>Relevant technical certifications (e.g., Cisco, Microsoft, VMware) are desirable.</li><li>Expert in various ticketing tools and reporting</li><li>Capacity management tools </li></ul>“Expected annual pay for this role ranges from $140,000 to $167,000. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.” Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Cisco Routing and Switching

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