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L2 Desktop Support
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- Knowledge using ServiceNow as the ticketing tool.
- Responsible for raising and coordinating problem management issues
- Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling.
- Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.
- Responsible for Asset tagging, Inventory update in CMDB.
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