ApplyLogic Consulting Group, LLC

We have an immediate (on-site) Junior Tier 2 Help Desk Analyst position available in Columbia, SC. If you join our team in this role, you will serve on a Tier 2 technical support helpdesk providing remote and over-the-phone administration, support, and technical assistance to our government client.. Perform primary systems administration, monitoring, and support for systems and equipment in a Windows Active Directory environment, to include steady-state file print servers, domain controllers, applications servers, media storage systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, installations/upgrades, OS configurations, problem resolution, system administration, data backup/recovery.. Support routine software patch updates via a Desktop/Server enterprise management system such as BigFix and Microsoft SCCM.. 2 years IT help desk support experience in a Windows Active Directory environment; OR. 2 years' experience in Windows Active Directory, network, IT operations and IT hardware support

help desk analyst

ApplyLogic  is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.<br/>We have an immediate (on-site) Junior Tier 2 Help Desk Analyst position available in Columbia, SC. If you join our team in this role, you will serve on a Tier 2 technical support helpdesk providing remote and over-the-phone administration, support, and technical assistance to our government client.<br/>Primary Roles and Responsibilities:  <ul> <li> Solid working knowledge of networks, servers and desktop applications with the ability to multitask while monitoring and working through issues on both phone calls and emails. </li> <li> Perform primary systems administration, monitoring, and support for systems and equipment in a Windows Active Directory environment, to include steady-state file print servers, domain controllers, applications servers, media storage systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, installations/upgrades, OS configurations, problem resolution, system administration, data backup/recovery. </li> <li> Support routine software patch updates via a Desktop/Server enterprise management system such as BigFix and Microsoft SCCM. </li> <li> Leverage printer and multifunction printer enterprise management tools. </li> <li>Knowledge and experience in supporting steady-state systems Backup, Restore and Recovery procedures.</li> <li> Must be exceptional in the following areas: <ul> <li> Teamwork </li> <li> Conflict resolution </li> <li> Time management </li> <li> Problem solving </li> <li> Adaptability </li> <li> Critical thinking </li> <li> Communication (verbal & written) </li> <li> Active listening </li> <li> Detail oriented </li> <li> Dependability </li> <li> Emotional intelligence </li> </ul> </li> </ul>  Required Education, Knowledge, and Experience:  <ul> <li> Associate's degree in computer science or related field; OR </li> <li> CompTIA A+ certification; OR </li> <li> 2 years IT help desk support experience in a Windows Active Directory environment; OR </li> <li> 2 years' experience in Windows Active Directory, network, IT operations and IT hardware support </li> </ul>  Clearance:<br/>Must be able to obtain a Secret clearance.<br/>ApplyLogic  offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are: <ul> <li> Employee Assistance Program </li> <li> 401K </li> <li> Medical/Dental/Vision Insurance </li> <li> Life/Short-Term Disability/Critical Illness/Accident Insurance </li> <li> 15+ PTO Days </li> <li> 11 Federal Holidays </li> <li> Up to $5K towards continuing education and/or professional development with unlimited web-based training </li> <li> Pet Benefit Programs </li> </ul>

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