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Jr. Classified Support Technician
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Full-time
- You will provide end-user support with processes for managing and delivering services that are ITIL conformant.
- Computer Field Services provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV. Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs).
- The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu).
- Respond to service requests & incident management services, generated by the Service Desk & by customers.
- Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians.
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