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Journals Customer Service Manager
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- The Journals Customer Service Manager will join a team of exceptional professionals committed to bringing the benefits of discovery to the world by providing global access, impact, and influence for the scholarship that we publish and distribute.
- This position will help to ensure that the Press is a leader in the selection and development of innovative ideas and scholarship, the creation of pioneering technologies to enhance discovery and learning, and the connection of people to the most trusted knowledge from global researchers, scholars, and educators.
- The Journals Customer Service Manager leads the Journals Customer Service Department, which processes several million dollars of orders annually, manages subscription fulfillment for more than 250 JHUP and JHUP-distributed titles, delivers membership services for 24 scholarly societies, and provides electronic-only subscription access for nearly 400 Project MUSE journals.
- The Journals Customer Service Manager guides the activities of an assistant manager, accounting coordinator, and 5 customer service representatives.
- We strive to publish courageously, giving voice to groundbreaking ideas.
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