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ITSM Transformation Delivery
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Full-time
- Partnering with the Executive Director of IT Service Management, the Director ITSM Transformation Delivery will drive projects in process architecture, process improvement, new process rollout, and process effectiveness monitoring.
- Lead projects and initiatives in the transformation of IT Service Management processes to align with industry best practices and organizational objectives.
- Manage projects related to IT Service Management transformation, including planning, execution, and monitoring.
- 8+ years of experience in IT Service Management, with a focus on process architecture, process improvement, business analysis, and project management.
- Strong understanding of ITIL (Information Technology Infrastructure Library) framework and its application to IT Service Management.
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