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ITSM Program Specialist
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- Analyze, guide, and promote operational efficiencies and strategic enhancement of the ServiceNow ITSM functions and capabilities
- Serve as a guardian of ITSM principles and processes to ensure related functions are being optimized and enhanced to utilize the capabilities of the ITSM platform
- Utilize experience with the ITIL framework to assess, develop, and advocate for practical ITSM maturity efforts
- Lead and participate in planning and prioritization planning and prioritizing ITSM enhancements to best serve the PTC
- Act as a liaison between IT stakeholders, ensuring a clear understanding of service management goals and requirements with related ITSM records.
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