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ITSM Program Specialist
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Full-time
- Info-Matrix Corporation is currently seeking a skilled ITSM Program Specialist to join our team!
- The ITSM Program Specialist is responsible for accomplishing the goals and requirements of the Information Technology (IT) Technology and Innovation (TIM) team.
- The role ITSM Program Specialist works at the direction of the IT Quality Manager to provide operational efficiencies and strategic enhancement of the ITSM processes utilizing the ServiceNow platform.
- Analyze, guide, and promote operational efficiencies and strategic enhancement of the ServiceNow ITSM functions and capabilities.
- Utilize experience with the ITIL framework to assess, develop, and advocate for practical ITSM maturity efforts.
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