Upvote
Downvote
ITSM Lead
Share Job
- Suggest Revision
$122,200 - $220,900 a year
Full-time
- Leidos is seeking an experienced IT Service Management (ITSM) Lead responsible for the integration, management, and enforcement of ITSM practices for the NOAA NCSC Contract.
- The ITSM Lead will be the process owner for Incident Management, Problem Management, Configuration, Change Enablement, IT Asset Management, Service Desk, and Service Catalog Management practices.
- The ITSM Lead will own the Service Management Plan and be responsible for managing the ITSM process interfaces as well as ensuring consistent implementation and coordination across the System Engineering and Operations (SE&O) Team. The ITSM Lead must have progressive experience in IT engineering disciplines and ITSM practices, as well as team leadership.
- Development and Implementation of Service Desk and Incident Management Process
- Convene and manage the Configuration Control Boards (CCBs), Technical Review Boards (TRBs), and record approved changes and results.
Active Job
Updated 1 month agoSimilar Job
Relevance
Active