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ITSM Analyst
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Full-time
- The ITSM analyst responsible for supporting information gathering, interviews and compiling the assessment of Service Management / Service Desk support required to provide both Request and Incident management in support of the user community support for approximately 8 applications.
- This position requires an understand of the ITIL fundamentals around work scope and workflow in support of these normal service desk support.
- Understand Tier 1, 2 and 3 areas of responsibility, the normal workflow management, total ticket ownership and monitoring and measuring appliable metrics on service delivery.
- Uses qualitative and quantitative analytical skills to assess the effectiveness of project operations.
- Provide data migration plan support for migration of existing user ticket information from the existing legacy application over to Jira.
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