Eclaro International, Inc

IT Technical Support Specialist. Support all activities related to the IT Help Desk, Data Center, LAN, WAN and Telephony.. 5 years' experience as an IT Technical Support Specialist including a combination of Help Desk, System Administrator, Network Administrator, and Security Analyst.. Experience with security software like Symantec and CyberArk.. Knowledge of Windows Sever and VMware virtualization.

it technical support specialist

**Job Description****IT Technical Support Specialist****Job Number: 22-00831** Make your mark where innovation is the rule. Our client is looking for a **IT Technical Support Specialist** in **San Juan, PR.** Eclaros client is a leading educational non-profit, committed to advancing educational opportunities around the world. If youre up to the challenge, then take a chance at this rewarding opportunity! **Responsibilities:*** Support user desktop hardware and software including their peripheral. * Also, provide assistance to maintain infrastructure WAN, LAN, Wi-Fi, servers, and telephony systems. Participate in new technology implementation. * Support all activities related to the IT Help Desk, Data Center, LAN, WAN and Telephony. * Perform troubleshooting, repair, and maintenance of computer systems (desktop/Laptop and server), hardware, and peripherals. * Monitor end user incidents queue and execute tasks to fulfill user needs. * Escalation incident to IT Team and work in conjunction with them to resolve situations. * Build desktop computer through imaging (Windows OS and macOS) and following internal procedures. * Perform troubleshooting for LAN and WAN including reporting outages of ISP providers. * Perform troubleshooting and submit tickets for cloud applications like Zoho CRM, servers in AWS, and ISP connections. * Assist in new technology project implementation. * Provides weekly status report. **Required Experience:*** Experience in Microsoft server, PC, Mac and cloud technologies as well as LAN, WAN and telephony infrastructure. Excellent problem-solving skills. * 5 years' experience as an IT Technical Support Specialist including a combination of Help Desk, System Administrator, Network Administrator, and Security Analyst. Certification and/or training Network+, Cisco, and/or MS Windows Server desired. * Experience with PC Microsoft and Mac OS. * Experience imaging PC and building Mac OS. * Experience with iOS and Android. * Experience with encryption software like Airwatch and BitLocker. * Experience with video and teleconferencing technologies like Teams, Zoom, and Polycom. * Experience with security software like Symantec and CyberArk. * Experience working with dispersed teams **Skills:*** Knowledge of LAN and WAN infrastructure. Including concepts of DHCP, VPN, DNS, VLAN, subnetting, WiFi, LAN, switches, routers, and firewalls. * Knowledge of telephony services and components (i.e., call manager, voicemail, call center, etc.). Amazon Connect. * Knowledge of Windows Sever and VMware virtualization. * Good written and verbal communication skills, and attention to detail. * Ability to operate a PC, server, and local area network devices. * Must be able to work in a fast-paced team environment and handle multiple projects and assignments under tight deadlines for a business-critical operation. **If hired, you will enjoy the following Eclaro Benefits:*** 401k Retirement Savings Plan administered by Merrill Lynch * Commuter Check Pretax Commuter Benefits * Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro If interested, you may contact: **Melissa Francisco Melissa.Francisco@eclaro.com 6468495125 Equal Opportunity Employer:** Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. **IT Technical Support Specialist**Share link. Copy this URL:

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