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IT Technical Analyst
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- ASSA ABLOY, Berlin, CT, has an immediate need for an experienced Tier 2 IT TechOps Analyst with the desire to work in a fast paced and changing environment.
- This function reports to the IT Manager, End User Computing and Infrastructure Operations.
- The IT TechOps Analyst will support our Sales organization (DSS) and respond to all calls and emails concerning network, hardware, software issues or other end-user related problems in a timely fashion.
- Which includes but not limited to: Laptops, desktops, and tablets Cell phones and desk phones Printers and copiers Video Conference rooms Maintain a list of all IT Hardware Equipment Discipline to use tools for incident and service request management (ServiceNow) Provide exceptional customer service and technical support for on-site and remote users Troubleshoot hardware, software/operating system issues on client systems.
- Resolve issues or ensure timely escalation to appropriate support level.
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