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IT Support Technician
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Full-time
- Utilize strong pc troubleshooting, break fix, and problem solving skills in maximizing the uptime of the pc’s, phones, agent software on the desktop, and site infrastructure for the assigned call center.
- Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center.
- Receives and responds to workflow requests in the form of trouble tickets through the TRAKIT ticketing system.
- Experience: One to three years’ experience with installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.
- Experience working in a large, fast paced, call center environment utilizing VOIP technology.
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