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IT Support Specialist
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- Job Summary The IT Support Specialist is responsible for administering and supporting the enterprise user community.
- This will involve working on the phone, in person and within the helpdesk system to process support requests, document solutions and communicate status to the end users and IT management.
- This will involve the timely replacement and resale or lease return of assets.
- Enter tickets in Service Desk ticketing software and accurately categorize, prioritize and record information about requests.
- Setup and administer accounts in Active Directory for users, computers, printers and any other relevant types Deliver New Hire Associate IT Orientation to ensure user access is functioning properly, as required Troubleshoot and resolve issues related to PC hardware and software, printers, RF terminals and scanners and other end-user computing equipment.
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