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IT Support Specialist
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Full-time
- Dorman Products, a nearly $2B global supplier of aftermarket motor vehicle parts with 3,500+ Contributors and 28 sites across the globe, is seeking an IT Support Specialist to join our growing team in our suburban Philadelphia headquarters.
- As an IT Support Specialist for Dorman, you will also provide hands-on support and deployment services for workstations and desktop software.
- Problem resolution which may involve use of diagnostic and Help desk tracking tools, as well as require in-person, hands-on support at the desktop.
- Maintains historical records of issues, problem documentation and willingness to escalate to additional support tiers if required.
- Coordinates interactions across all IT support channels in real time.
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