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IT Support Specialist
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- We are hiring an IT Support Specialist to join our team.
- Coordinate the change management process and ensures compliance with service desk SLAs for end-user support.
- Oversee IT operations, including system backups, maintenance, systems patching, planned power outages, desktop/laptop imaging, and new system implementation.
- Coordinate with helpline teams and provide information on SOPs guidance about services delivered.
- Solid understanding of end users' computing imaging and troubleshooting through MS Intune and Ivanti.
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