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IT Support Services Technician
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- The IT Support Technician’s role is to consistently improve and maintain a high level of customer satisfaction by troubleshooting and providing assistance to resolve customer issues.
- The IT Support Technician is responsible for the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support.
- The IT Support Technicians are the primary source for end user support.
- The IT Support Technician follows documented work instructions to accommodate customer requests, including creation and administration of IDs that provide access to various internal and external systems.
- The IT Support Technician completes other tasks as assigned by IT Manager.
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