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IT Support Engineer
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Full-time
- With multiple offices throughout Southwest Florida in Fort Myers, Naples, and Bradenton, we invite you to become part of our tradition of doing what matters and look forward to your application!
- Support Engineers are responsible for providing support on Tier 1 and Tier 2 incoming reactive and proactive service requests.
- These issues will be related to Windows servers and desktops, Microsoft cloud services including Microsoft 365 and Azure, firewalls, managed switches, and LAN/WAN connectivity issues.
- Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.
- Responsible for entering time and expenses in ConnectWise as it occurs.
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