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IT Support Consultant
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Full-time
- We have an excellent opportunity for a new IT Support Consultant to join our dynamic team and mission-driven organization to help us shape a community that is essential for educating and preparing future engineers.
- The IT Support Consultant provides advanced application, operating system, desktop and mobile hardware, audiovisual and other technology support to the Engineering community via a combination of on-site assistance and, desktop remote troubleshooting/management.
- Remains attentive to Engineering Help Tickets, phone calls, and walk-ins and effectively balances, prioritizes and escalates issues with a high degree of responsiveness and independence.
- 2-3 years experience providing desktop support in an IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP, ITIL, ACSP, ACTC, ACMT or ACHDS certifications preferred.
- Knowledge of electronic software distribution tools such as SMS/SCCM, JAMF, and ARD preferred.
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