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IT Support Analyst II
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- Job Title: IT Support Analyst II Department: Information Technology About the Role: The IT Support Analyst II position serves as the initial point of contact for technical support needs within the IT Department.
- Handle incoming helpline calls and tickets, offering initial technical assistance before escalations.
- Convey intricate cases and project tasks to the Tier III or Network Engineering-level support team.
- Participate in a rotation to provide after-hours on-call support, a mandatory requirement for all Tier I and II staff.
- Fulfill on-call duties by delivering remote assistance and support during the designated times.
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