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IT Support Analyst
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Full-time
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Experience working on a high-volume ticketing system (+4000 PM)
- 5+ years of experience or related experience in administering and maintaining ITSM systems and related tools
- In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365)
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