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IT Specialist (Level 2 Help Desk, VMware VSphere, Lan Sweeper, Remote Desktop, AD, ITSM, Clonezilla)
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- Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents.
- Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
- Mid-Level 36 - 60 months: Candidate is able to work independently, without assistance.
- 36 months experience utilizing VMware vSphere to support virtual desktops including linked clones.
- 36 months experience using Lan Sweeper, Remote desktop and Active Directory, all three are required.
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