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IT Specialist II
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- The IT Specialist II is responsible for supporting the IT services to end user and production needs.
- IT services include Endpoints, Cloud services and applications, Printing, Audio/Video, Collaboration, phones, and network connectivity.
- The position is responsible for supporting the end users and production needs using the ITSM (Information Technology Service Management) system for documentation and maintaining service level agreements (SLA’s).
- The position will assist our IT Network, Cloud services, Systems and Database teams, as well as other IT operations to plan, implement and support IT services.
- Troubleshoot basic to intermediate service requests including all network connectivity, cloud services and applications, printing, scanning, phone, and endpoint equipment as presented thru the ITSM system.
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