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It Service Manager
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- it service manager.
- This IT Service Manager is responsible for identifying and pursuing service improvement initiatives.
- The team is lean and effective, so the role includes both hands-on problem solving as well as managerial and strategic responsibilities.
- Expertise in defining and managing service desk transformations (e.g., awareness of managing the costs and optimizing hours of the service desk, knowledge and understanding of best practices for service management, management of service catalog).
- Has the strategic vision for the service desk and employee engagement for IT services and the ability to set the long-term direction of the team.
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