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IT Service Desk Manager
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Full-time
- IT Service Desk Manager
- This role oversees and manages all aspects of IT support, including our service desk team members, IT Support, and AV Specialists.
- Team Management: Lead, mentor, and manage the service desk team members and IT support specialists (field technicians).
- Service Desk Operations: Oversee the day-to-day operations of the IT service desk, ensuring timely resolution of technical issues and service requests.
- Service Level Agreement (SLA) Management: Prioritize and escalate incidents and problems as necessary to meet service level agreements (SLAs) and minimize downtime.
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Updated 27 days agoSimilar Job
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