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IT Service Desk Intern
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Intern
- The IT Service Desk Intern is responsible for handling inbound calls and service tickets related to supporting Busey Associates.
- Respond to inbound calls and service tickets in an efficient, courteous, and knowledgeable manner.
- Maintain an open line of communication regarding events, outstanding issues, and client follow-up.
- Proactively determine ways to improve support/service and reduce the number of inbound calls.
- Maintain visual attention and mental concentration for extended periods of time
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