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IT Service Delivery Manager
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Full-time
- Summary: The Service Delivery Manager will be responsible for overseeing daily operational success and supporting the team in identifying, researching, and resolving technical problems throughout the organization.
- The Service Delivery Manager will be responsible for customer service improvement and supporting vendor management.
- Oversee response, participation and process improvement related to critical IT incident event management.
- Escalate issues to proper technical support personnel; escalate to IT management, as appropriate.
- 7 years of end-user support experience with extensive telephone or in-person experience in supporting users in a national/international multi-site IT enterprise environment, both on premise and remotely.
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