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IT Service Center Manager
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- Connection Services has a fantastic opportunity for a IT Service Center Manager, working Remotely.
- Defines key goals and expectations for the service desk staff, in conjunction with the Director of PMO. Ensures proper solutions and knowledge management best practices are followed, and integrates continual service improvement processes to continually refine and improve service desk performance.
- Actively manages, oversees, coordinates, distributes workload, monitors, and reviews the day-to-day performance of TDT resources, in such a manner as to consistently and reliably achieve the service levels.
- Reviews field labor vendors and platforms to ensure an efficient field labor staffing model is being executed.
- Trains, coaches and mentors TDT support resources.
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