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IT Operations Engineer
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Full-time
- They must have knowledge of security, storage, virtualization, disaster recovery, business continuity, network, VoIP, mobile & web enabled applications.
- The position will support implementation of a hybrid cloud strategy focusing on IaaS, PaaS and SaaS instances.
- Answer and respond to IT Service phone calls, emails, and IMs, and is the escalation point for end-user technology questions and provides general information regarding departmental computing policies and service agreements to customers.
- Recommend and participate in the development of Service Desk process improvements, process mapping and related documentation, and communication of new processes, while leading efforts to implement enhancements, including engaging in partnerships with Operations understanding the business, its activities, current and future, to advise and contribute to the enhancement of technology best practices.
- Advanced implementation, support and troubleshooting experience within the Office 365 suite of services.
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